What shipping methods are available?

We currently offer Standard Shipping for all orders. Delivery times may vary based on your location, and you will receive an estimated delivery date at checkout.

How much does shipping cost?

We offer a flat rate shipping fee of $9.99 on all U.S. orders, no matter the size or weight. That way, you always know what to expect at checkout.

Do you ship internationally?

At this time, we do not offer international shipping. We currently ship only within the U.S.A.

How long does it take to process my order?

Orders are typically processed within 2-3 business days. During holiday seasons or sales events, processing times may extend to 3-5 business days.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information to monitor your shipment.

What is your return policy?

We accept returns on unused items in their original packaging within 30 days of delivery. Final sale items are not eligible for return. Please note that shipping fees are non-refundable.

How do I return an item?

To initiate a return, contact our customer service team, info.pachecosoy@gmail.com, with your order number. We will provide instructions on how to proceed with the return. Return shipping fees may apply.

Do you offer extended returns during the holidays?

Yes, holiday purchases made between November 1st and December 31st can be returned until January 31st of the following year.

Can I exchange an item?

At this time, we do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order.

What items are considered final sale?

Items marked as “final sale” are not eligible for returns, exchanges, or refunds. Please ensure all product details are reviewed before purchasing final sale items.